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General Questions
About Our Company
Do You Have A Warranty On Your Jewellery?
Yes, we have a one-year warranty against any manufacturing defects on all of our jewellery. Any damage sustained by misuse or alterations not done by Lee Fiori will void the warranty. Please view our...
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What Are Your Customer Service Hours?
Our Customer Service Team is available Monday to Friday from 9am to 5:30pm Eastern Standard Time, excluding holidays. Our offices are closed over the weekend. During holiday seasons, we offer...
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Will My Ring Look Exactly Like The Preview Image On The Website?
When you customise a ring on Lee Fiori, you will see a preview of your item with your selected options. This preview is intended to show you what your item will look like....
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Do You Have A Lee Fiori Credit Card?
Lee Fiori offers a Lee Fiori E-Gift Card, which can be used for any Lee Fiori item. The Lee Fiori Gift Card is an electronic gift card that can be used online at Lee Fiori. It is the convenient and...
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Do You Have Any Stores I Can Visit?
No, we do not have any stores to visit. Lee Fiori is an online retailer that produces made-to-order jewellery and sends it directly to its customers. Because of this, we do not carry any inventory and...
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Where Is Lee Fiori Located?
Lee Fiori is located in Toronto, Canada. We design and make all our jewellery in our facility using a blend of proprietary software, state-of-the-art equipment, and old-world craftsmanship....
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VIP Rewards
What Do I Get With Sapphire Status?
As a Sapphire VIP Rewards member, you will receive 10 (ten) points per pound spent at Lee Fiori, early access to new product launches, and VIP-only sales!
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How Do I Achieve Ruby Status?
Ruby is the second level for VIP Rewards and can be achieved when you reach 5,000 points.
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How Do I Achieve Diamond Status?
Diamond is the highest level for VIP Rewards and can be achieved when you reach 8,500 points.
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Are There Any Limitations To The Amount Of Points I Can Collect?
There is no limit to the number of points you can earn.
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Do My Points Expire?
You have 365 days to redeem your points. Points will expire after 365 days.
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Do I Get Points For The Original Price Of The Item Or The Sale Price?
You will earn points based on the final price you pay for an item.
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