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Warranty

Can I Get An Item Repaired?
We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...
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What Is Your Warranty?
We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. If you need assistance with a warranty issue, please use our Request Repair Form to request a...
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What Are The Benefits Of An Extend Jewelry ADH Protection Plan?
Extend provides peace of mind and financial protection should there be accidental damage to your jewelry item. Additionally, when the manufacturer’s warranty expires, the Extend Jewelry ADH...
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Extend Has Offered To Replace My Item, Can I Request A Repair Instead?
Yes, you can request a repair instead of a replacement under your Extend Accident Protection plan. Extend will make the arrangements to have your item assessed by our jewelry professionals, and if...
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Can I Cancel My Extend Jewelry ADH Protection Plan And What Is The Refund Policy?
Yes, you may cancel your coverage at any time. You are entitled to a full refund within 60 days of purchase. After 60 days, you are entitled to a pro-rata refund on the unused portion of the service...
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Why Should I Add An Accidental Damage Plan?
This type of plan provides accident protection from damaged prongs, clasps, hinges, earring backs, and more. Extend plans are in effect from day one, and even extend your coverage from defects in...
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Delivery

When Will My Order Be Processed?
All orders are processed right away. The estimated delivery time always accounts for weekends and holidays, and is an accurate date to rely on.
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How Long Will Delivery Take?
Every item is custom manufactured and ships in 4 to 8 business days from the order date. Estimated dates are provided for each item on the item page.
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Will My Ring Look Exactly Like The Preview Image On The Web Site?
When you customize a ring on Lee Fiori, you will see a preview of your item with your selected options. This preview shows you what your item will look like, so there are no surprises....
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How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewelry. Inside you will find your...
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Do You Offer Free Shipping?
Yes, we offer free shipping on all orders. View our Shipping Information page for more details.
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Packaging

How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewelry. Inside you will find your...
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What Type Of Chain Comes With A Pendant?
All of our pendants come with a corresponding chain. When you customize the pendant, you will see the different chain options available for that pendant. Sterling silver comes with a cable chain....
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What Package Will Arrive At My Door?
All orders are placed inside a nondescript tamper-proof courier bag.
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Placing an Order

What Forms Of Payment Do You Accept?
We accept Visa, American Express, Mastercard, Discover, PayPal, Amazon Pay, ApplePay, GooglePay, Klarna and Affirm. If you wish to pay with multiple credit cards, please call our Customer Service...
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Where Can I Get A Coupon Code?
You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.
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When Will My Order Be Processed?
All orders are processed right away. The estimated delivery time always accounts for weekends and holidays, and is an accurate date to rely on.
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Can I Place An Order Over The Phone?
The best way to place an order is online so that you can see your item. If you are having trouble, please call our Customer Service Team at 1-833-533-3467, and we will be happy to help you with any...
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What Type Of Clasp Is On The Chain?
All of our chains come with a spring-ring clasp.
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Do You Offer Financing Or Payment Plans?
Yes, we do. For more information about our payment plans, please click here.
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Repairs and Resizing

Do You Offer Free Resizing?
Yes, we offer one (1) FREE resizing of up to two full ring sizes, within 30 days of the original shipment date on most rings. This includes items that have been engraved, though there will be an...
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Can I Get An Item Repaired?
We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...
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Do You Offer Resizing?
Yes, we offer resizing within 2 full ring sizes on most of our rings. This includes items that have been engraved, though there will be an additional charge for re-engraving a base engraving. You...
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Shipping

What If I Need My Item Sooner?
We offer an expedited shipping option to most locations in North America. Express shipping is 1 - 2 business days. These shipping times do not factor in the manufacturing time. To make an expedited...
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How Long Will Delivery Take?
Every item is custom manufactured and ships in 4 to 7 business days from the order date. Estimated dates are provided for each item on the item page.
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How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewelry. Inside you will find your...
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Do You Offer Free Delivery?
We offer free shipping on all orders. View our shipping information page for more details.
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Do You Offer Free Shipping?
Yes, we offer free shipping on all orders. View our Shipping Information page for more details.
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Can I Upgrade My Shipping Method After My Order Is Processed?
Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...
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Returns

What Is Your Return Policy?
We want you to feel comfortable and confident when shopping at Lee Fiori. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you...
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Payments

Does Affirm perform a credit check?
Yes, it does. When you first sign up for Affirm, it will perform a ‘soft’ credit check to determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. For...
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Who do I contact about questions or disputes related to my Affirm loan?
For questions about your Affirm loan, please contact Affirm by emailing help@affirm.com or by calling (855) 423-3729. For more information on Affirm, please visit Affirm Help....
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Who is eligible to use Affirm?
To sign up for Affirm, you must meet the following criteria: Be 18 years or older (19 years or older in Alabama or if you are a ward of the state in Nebraska). Provide a valid U.S. or APO/FPO/DPO...
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What Are The Requirements To Use Klarna in the US?
Yes, you’ll need: An US-issued debit or credit card To be 18+ years old An US billing address An SMS-capable phone number A total purchase between $35 and $2,500 for Pay In 4 or between $149 and...
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I returned my entire purchase and all payments had been made—how will I receive my refund?
Once the store has registered your return or cancellation with Klarna, your refund will be processed. Klarna will refund the entire purchase amount back to your original form of payment. Lee Fiori’s...
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Can I pay my Affirm loan off early?
Yes, you can pay off your Affirm loan early. If you pay off your entire loan before the final due date, you will pay interest only for the period that you borrowed the money. Affirm rebates any...
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