Order Information

Warranty

I Don’t Know If My Issue Falls Under The Warranty Or The Extend Protection Plan?
To determine if your issue is covered by our warranty or by Extend, please email our customer service team at heythere@leefiori.com with your item code, and we will be happy to assist you. You can...
Keep Reading
What Products Are Covered By The Extend Protection Plan?
The Extend Jewelry ADH Protection Plan covers bracelets, earrings, necklaces, rings, charms and pendants, jewelry sets, anklets, brooches, and lapel pins. The Extend team and Lee Fiori work together...
Keep Reading
What Is An Extend Jewelry Accidental Damage (ADH) Protection Plan?
The Extend Jewelry ADH Protection Plan is in effect from day one alongside Lee Fiori’s manufacturer’s warranty and provides coverage for accidental damage, and defects in workmanship and/or...
Keep Reading
What Are The Benefits Of An Extend Jewelry ADH Protection Plan?
Extend provides peace of mind and financial protection should there be accidental damage to your jewelry item. Additionally, when the manufacturer’s warranty expires, the Extend Jewelry ADH...
Keep Reading
What Do I Need To Provide If I File An Extend Claim?
Extend makes it easy to file a claim either through their online portal or call center. When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or...
Keep Reading
How Can I Purchase An Extend Jewelry ADH Protection Plan?
An Extend Jewelry ADH Protection Plan can be purchased during the checkout process online or by contacting our Customer Service Team at 1-866-610-8482. You can also purchase a Jewelry ADH Protection...
Keep Reading
SHOW MORE

Delivery

When Will My Order Be Processed?
All orders are processed right away. The estimated delivery time always accounts for weekends and holidays, and is an accurate date to rely on.
Keep Reading
How Long Will Delivery Take?
Every item is custom manufactured and ships in 4 to 8 business days from the order date. Estimated dates are provided for each item on the item page.
Keep Reading
Will My Ring Look Exactly Like The Preview Image On The Web Site?
When you customize a ring on Lee Fiori, you will see a preview of your item with your selected options. This preview shows you what your item will look like, so there are no surprises....
Keep Reading
Do You Offer Free Shipping?
Yes, we offer free shipping on all orders. View our Shipping Information page for more details.
Keep Reading
How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewelry. Inside you will find your...
Keep Reading

Packaging

What Type Of Chain Comes With A Pendant?
All of our pendants come with a corresponding chain. When you customize the pendant, you will see the different chain options available for that pendant. Sterling silver comes with a cable chain....
Keep Reading
What Package Will Arrive At My Door?
All orders are placed inside a nondescript tamper-proof courier bag.
Keep Reading
How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewelry. Inside you will find your...
Keep Reading

Placing an Order

Where Can I Get A Coupon Code?
You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.
Keep Reading
What Is A Multi-Item Discount?
Our multi-item discount allows you to save more on your order. When you add more two items to your cart, you will receive an additional 5% off.
Keep Reading
When Will My Order Be Processed?
All orders are processed right away. The estimated delivery time always accounts for weekends and holidays, and is an accurate date to rely on.
Keep Reading
Can I Have An Engraving That Is Longer Than The Allowed Length?
It depends on the style and ring size. Certain styles may allow for additional characters, but only if we feel the addition will not compromise the design. Please email us with the specific item...
Keep Reading
Do You Put The Purchase Receipt In The Box?
There are no receipts put in the box so that it can be shipped directly to someone as a gift. The only receipt you will receive is by email with the order confirmation email....
Keep Reading
What Type Of Chain Comes With A Pendant?
All of our pendants come with a corresponding chain. When you customize the pendant, you will see the different chain options available for that pendant. Sterling silver comes with a cable chain....
Keep Reading
SHOW MORE

Repairs and Resizing

Do You Offer Free Resizing?
Yes, we offer one (1) FREE resizing of up to two full ring sizes, within 30 days of the original shipment date on most rings. This includes items that have been engraved, though there will be an...
Keep Reading
Do You Offer Resizing?
Yes, we offer resizing within 2 full ring sizes on most of our rings. This includes items that have been engraved, though there will be an additional charge for re-engraving a base engraving. You...
Keep Reading
Can I Get An Item Repaired?
We offer professional jewelry repair, cleaning, and resizing services on all our jewelry. We also provide a one-year warranty on all our jewelry against manufacturing defects and workmanship on the...
Keep Reading

Shipping

Do You Offer Free Delivery?
We offer free shipping on all orders. View our shipping information page for more details.
Keep Reading
How Long Will Delivery Take?
Every item is custom manufactured and ships in 4 to 7 business days from the order date. Estimated dates are provided for each item on the item page.
Keep Reading
Do You Ship To APO's and FPO's?
Yes, we do. Please see the shipping options once the shipping address is submitted.
Keep Reading
Do You Offer Free Shipping?
Yes, we offer free shipping on all orders. View our Shipping Information page for more details.
Keep Reading
How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewelry. Inside you will find your...
Keep Reading
Who Do You Use To Ship?
We ship using Canada Post, FedEx, and USPS depending on location and service.
Keep Reading
SHOW MORE

Returns

What Is Your Return Policy?
We want you to feel comfortable and confident when shopping at Lee Fiori. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you...
Keep Reading

Payments

What Happens To My Klarna Statement If I Make A Partial Return On An Order?
Klarna has you covered. If the value of the return is more than the total amount due, then we settle the remaining payments first and refund you any remaining amount. If the value of the return is...
Keep Reading
I returned my entire purchase and all payments had been made—how will I receive my refund?
Once the store has registered your return or cancellation with Klarna, your refund will be processed. Klarna will refund the entire purchase amount back to your original form of payment. Lee Fiori’s...
Keep Reading
What Happens If I Miss A Scheduled Klarna Payment?
If Klarna is unable to collect a scheduled payment, you may be subject to a late fee. You will receive an email notification from Klarna directly if payment has failed for whatever reason....
Keep Reading
Which Payment Methods Are Accepted By Klarna?
Klarna currently accepts most major debit and credit cards including Mastercard and Visa. Please note, American Express and prepaid cards are not accepted.
Keep Reading
What Is Klarna?
Klarna is an alternative payment method that offers Lee Fiori shoppers a quick and easy shopping experience. Learn more.
Keep Reading
What Are The Requirements To Use Klarna in the US?
Yes, you’ll need: An US-issued debit or credit card To be 18+ years old An US billing address An SMS-capable phone number A total purchase between $35 and $2,500 for Pay In 4 or between $149 and...
Keep Reading
SHOW MORE

©2023 LEE FIORI