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Warranty

What Is Your Warranty?
We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. If you need assistance with a warranty issue, please use our Request Repair Form to request...
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Do You Offer A Warranty On Your Jewellery?
We offer a free one-year warranty on all jewellery purchases against manufacturing defects and workmanship. Please view our Warranty & Protection page for more details....
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Can I Get An Item Repaired?
We offer professional jewellery repair, cleaning, and resizing services on all our jewellery. We also provide a one-year warranty on all our jewellery against manufacturing defects and workmanship on...
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Delivery

When Will My Order Be Processed?
All orders are processed right away. The estimated delivery time always accounts for weekends and holidays, and is an accurate date to rely on.
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How Long Will Delivery Take?
Every item is custom manufactured and ships in 4 to 8 business days from the order date. Estimated dates are provided for each item on the item page.
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Will My Ring Look Exactly Like The Preview Image On The Web Site?
When you customize a ring on Lee Fiori, you will see a preview of your item with your selected options. This preview shows you what your item will look like, so there are no surprises....
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How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewellery. Inside you will find your...
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Do You Offer Free Shipping?
Yes, we offer free shipping on all orders. View our Shipping Information page for more details.
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Packaging

How Is My Order Packaged?
Every order is packaged in our signature Lee Fiori packaging, designed to accompany the elegance of your custom Lee Fiori item. The box is also made to protect your jewellery. Inside you will find your...
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What Type Of Chain Comes With A Pendant?
All of our pendants come with a corresponding chain. When you customize the pendant, you will see the different chain options available for that pendant. Sterling silver comes with a cable chain....
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What Package Will Arrive At My Door?
All orders are placed inside a nondescript tamper-proof courier bag.
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Placing an Order

Where Can I Get A Coupon Code?
You can sign up for an account or newsletter, and as a thank you, you will receive a discount promo code.
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When Will My Order Be Processed?
All orders are processed right away. The estimated delivery time always accounts for weekends and holidays, and is an accurate date to rely on.
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Can I Place An Order Over The Phone?
The best way to place an order is online so that you can see your item. If you are having trouble, please call our Customer Service Team at 1-833-533-3467, and we will be happy to help you with any...
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What Type Of Clasp Is On The Chain?
All of our chains come with a spring-ring clasp.
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What Forms Of Payment Do You Accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. If you wish to pay with multiple credit cards, please call our Customer Service Team at 1-833-533-3467, where we can...
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What Type Of Chain Comes With A Pendant?
All of our pendants come with a corresponding chain. When you customize the pendant, you will see the different chain options available for that pendant. Sterling silver comes with a cable chain....
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Repairs and Resizing

Do You Offer Resizing?
Yes, we offer resizing within 2 full ring sizes on most of our rings. This includes items that have been engraved, though there will be an additional charge for re-engraving a base engraving. You...
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Do You Offer Free Resizing?
Yes, we offer one (1) FREE resizing of up to two full ring sizes, within 30 days of the original shipment date on most rings. This includes items that have been engraved, though there will be an...
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Shipping

How Long Will Delivery Take?
Every item is custom manufactured and ships in 4 to 7 business days from the order date. Estimated dates are provided for each item on the item page.
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Do You Offer Free Shipping?
Yes, we offer free shipping on all orders. View our Shipping Information page for more details.
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What If I Need My Item Sooner?
We offer an expedited shipping option to most locations in North America. Express shipping is 1 - 2 business days. These shipping times do not factor in the manufacturing time. To make an expedited...
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What Countries Do You Ship To?
We currently ship directly to customers in the US, Canada, and the United Kingdom.
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Can I Upgrade My Shipping Method After My Order Is Processed?
Yes, you can upgrade your shipping method, as long as your order has not been shipped, and if expedited shipping options are available for your address. To upgrade your shipping method, please click...
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Who Do You Use To Ship?
We ship using Canada Post, FedEx, and USPS depending on location and service.
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Returns

What Is Your Return Policy?
We want you to feel comfortable and confident when shopping at Lee Fiori. That is why we offer an easy, hassle-free 99 day return policy. If you are not completely satisfied with your purchase you...
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Payments

How Do I Contact Klarna Canada?
Click here to contact Klarna anytime for any additional questions. Please note that Klarna is an independent payment company and Lee Fiori has no influence over whether payments are accepted or not....
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What Is Klarna?
Klarna is an alternative payment method that offers Lee Fiori shoppers a quick and easy shopping experience. Learn more.
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What Are The Requirements To Use Klarna in Canada?
Yes, you’ll need: An CA-issued debit or credit card To be 18+ years old An CA billing address An SMS-capable phone number A total purchase between $35 and $4,000...
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How Does Pay In 4 Work For Klarna?
Pay Later In 4 allows you to spread any purchase between $35 and $4,000 over 4 interest-free instalments. Your first payment is taken when the order is processed and the remaining 3 are automatically...
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I returned my entire purchase and all payments had been made—how will I receive my refund?
Once the store has registered your return or cancellation with Klarna, your refund will be processed. Klarna will refund the entire purchase amount back to your original form of payment. Lee Fiori’s...
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Does Klarna Perform a credit check?
No, Klarna does not perform a credit check when you sign up for 4 interest-free payments. For more information, please click here.
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